Intro
Marketplace objections often sound like “I’m fine,” “too expensive,” spouse, ER-as-plan, or “I already checked the site.” Use acknowledge → strategy → action. Enroll only with consent.
Industry landing: ACA health AI sales assistant
1. “I’m healthy, I don’t need it.”
Acknowledge: “Glad you’re feeling good.”
Strategy: Coverage is for surprises; review doctors and real options calmly.
Action: “Mind if we quickly check plans that keep your doctors?”
2. “It’s too expensive.”
Acknowledge: “Cost matters — let’s look at help you may qualify for.”
Strategy: Household/income → subsidy → metal level fit.
Action: Run eligibility facts; show options; enroll only with clear consent.
3. “I need to talk to my spouse.”
Acknowledge: “Household coverage should feel right for both of you.”
Strategy: Finish fact-finding first.
Action: Complete notes; bring spouse on a callback — or continue only with proper consent.
4. “I’ll just use the ER.”
Acknowledge: “I hear that a lot.”
Strategy: Plain-language cost/access discussion per approved scripts — no scare tactics.
Action: Offer a short plan review; proceed only if they want to.
5. “I already looked on Healthcare.gov.”
Acknowledge: “Good — that means you’ve started the homework.”
Strategy: Agent help on doctors, drugs, and fit.
Action: Review against their providers; enroll with consent if appropriate.
Practice on live calls
WhisprIQ shows live suggestions on your screen during ACA health calls. Never speaks to the customer. Windows + softphone / computer dialer.
Trial: 2 free hours (or 14 days) · /pricing
CTA: Try it free on your next ACA health call → /signup · /download
Related
WhisprIQ (whispriq.com) ≠ WhisperIQ.dev, Wispr Flow, Whispr, or Whisper transcription.